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FAQ
Return Deadline
You have 14 calendar days to return an item from the date you received your order.
Return Conditions
To be eligible for a return, your item must be unused and in the same condition that you received it (unwashed, unworn). It must also be in the original packaging.
The following items cannot be returned:
Gift cards
Sale items
An order shipped to an incorrect address or lost by the Post Office is not our responsibility and cannot be verified or returned. Therefore, it will not be eligible for a refund. Thank you for your understanding.
Return Procedure
Contact our customer service at kaihana33@gmail.com to initiate the return process. Please provide your order number and details of the product you wish to return (remember to include your first and last name).
Once your request is approved, securely pack the item in its original packaging and attach the return form.
Send your package The address is as follows:
Studioreef
24 rue joseph kosma, Bat A
33130 Bègles
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your return. We will also notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original payment method within [number of days] business days.
Exchanges
For any exchange, you will need to reorder directly on the site 🙏
Return Fees
Return shipping costs are the responsibility of the buyer, unless the return is due to our error (incorrect or defective item).
Contact
If you have any questions about our return policy, please contact us at kaihana33@gmail.com
We give you the opportunity to reserve certain items from our collections or collaborations in advance when they are launched.
For example, for a product ordered at the start of sales of the summer 2024 collection, delivery is estimated at approximately one month. If your order includes multiple items, they will be shipped together based on the longest delivery time.
First of all, thank you so much for your support and interest in our unique creations! At Kaihana, we want to make your shopping experience as pleasant as possible. Here is our shipping policy so you know what to expect:
Processing Time: Once you place your order, we get to work lovingly preparing your items. Our standard processing time is 5-7 business days via tracked letter plus post.
Shipping Costs: We offer free shipping for all orders over 150 euros, otherwise the shipping cost is 3.90 euros for mainland France.
Delivery Methods: We work with reliable shipping partners to ensure safe and fast delivery. You can choose from standard delivery options and Home Delivery with Signature.
Order Tracking: As soon as your package leaves our warehouse, we'll send you a shipping confirmation email with a tracking number. This way, you'll be able to track your package every step of the way to your door.
International Shipping: We also ship internationally! Delivery times and fees may vary depending on your destination country, but we'll do our best to ensure your purchases arrive quickly and in perfect condition.
Customer Service: If you have any questions or concerns regarding your order or delivery, please do not hesitate to contact me.
Once again, thank you for supporting our small business and being part of our wonderful community of fashion enthusiasts. We look forward to serving you and providing you with an exceptional shopping experience!